Are you a technical champion, supreme being of multi-tasking and what others might refer to as a "people person"?
Well here is the chance of a lifetime!
GraphicMail is looking for a technical and customer support representative to join the team from our Doral office. The position requires someone with email, chat and telephone support experience and basic knowledge of HTML and web design. The company offers a flexible, casual work environment and opportunities for personal growth to the right candidate.
Your responsibilities will include:
- Responding to technical, billing and customer service issues
- Providing support through phone, live chat and email
- Documenting cases and following-up on issues until they're completed
- Troubleshooting customer challenges and helping them with our email marketing tools
- Detecting and resolving problems with customers' HTML messages
- Interfacing with multiple departments and teams
For more information on what the position involves, visit our home page here.
Want to meet us first? Learn all about the people working on the GraphicMail team.